Frequently Asked Questions

Fustana is Albania's premier luxury fashion platform. We curate designer dresses from the finest Albanian fashion houses and connect you directly with the designers — from bridal gowns to evening wear, all in one place.

No — you can browse all products, designers, and collections without an account. Creating a free account lets you save wishlists across devices, set up price-drop alerts, follow your favourite designers, and get personalised recommendations.

Fustana connects you with the designer's official storefront. When you're ready to purchase, we direct you securely to the designer's checkout. This guarantees authenticity and the best possible service.

Yes, Fustana is completely free for shoppers. We don't charge any commission — designers keep 100% of every sale.

Start with our Style Quiz — it takes 2 minutes and recommends dresses based on your preferences, body shape, and wedding style. You can also browse our curated Bridal Collection or filter by silhouette (mermaid, princess, minimalist, etc.).

We recommend starting your search 8–12 months before your wedding date. Most designer gowns require 4–6 months for production and alterations. However, some designers offer rush orders — contact us for availability.

Yes! Submit a fitting request through Fustana, and the designer's atelier will contact you within 48 hours to schedule a private appointment. Fittings are available in Prishtina and select cities across Kosovo.

Most designers offer alterations as part of their service. When you book a fitting, discuss alterations directly with the atelier. They'll guide you through the process and timeline.

Yes, most of our designers ship worldwide — including Germany, Switzerland, Austria, the US, UK, and Italy. Shipping details and costs vary by designer and are shown at checkout on their official storefront.

Return policies vary by designer. Most offer a 14-day return window for unworn items in original condition. Check the specific designer's policy on their storefront, or contact us and we'll help you navigate the process.

Standard delivery typically takes 3–7 business days within Europe and 7–14 days internationally. Custom and made-to-order pieces may take 4–8 weeks. The designer will provide an estimated timeline when you order.

We currently feature 15+ Albanian designers including Valdrin Sahiti, Vlora Kaltrina, Albina Dyla, Teuta Matoshi, Goddess Exclusive, and more. Visit our designer directory to see the full list and explore each collection.

Every designer on Fustana is hand-selected based on design quality, craftsmanship, and reputation. We focus on Albanian designers who create original, luxury pieces — no mass-produced or fast-fashion items.

We'd love to hear from you! Visit our For Designers page to learn about the benefits and submit your application. We review every submission and typically respond within one week.